service

 

Core Services

 

Concept Development

Lead the process of general conceptualization, space planning, specifying the category number and sizes of rooms, number, capacity and theme of F&B outlets, banquet, conference and other leisure facilities through the several design stages until the start of construction.

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Feasibility Study

Conduct detailed research into market demands and supplies, competition and other relevant factors affecting the sustainability of a project; prepare assumptions for the financial models to determine the viability of a new project and its Return on Investment/ Return on Equity, based on the ‘Uniform System of Accounts’ for the hotel industry

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Search & Selection for Hotel Operator

Search for and shortlist themost suitable hotel management companyor franchise brand for a particular new project orfor a rebranding of an existing property.

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Management Contract Negotiations

Negotiate on owner’s or investor’s behalf for the best-matched, fair and balanced hotel management, franchise or lease agreement.

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Quality Assurance through Mystery Guest Audit

Conduct a quality audit, provide documented feedback on your operation and recommend guidelines for lasting improvement. This includes qualitative interviews with management and staff. In the absence of the standard manuals of a Client Hotel, we base our criteria on ‘best practice’ of international 3, 4 and 5-star hotels.

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Business Performance Review

Detect and document weaknesses in structure, policies or operational procedures of any hospitality operation. Depending on the hotel’s requirements, this ‘health-check’ may be applied to all the hotel departments or may be limited to a selected few.

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Change Management

Rectify documented shortcomings and weaknesses of an audited operation and transform the agreed strategies into actions, bringing the business back on track and into profitability. This may also be the next step after a Business Performance Review or a Hotel Receivership.

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Interim Hotel Management

Provide management to relieve or fill temporary vacancies that includes departmental, divisional, general or corporate management positions.  Our multilingual Associates are ready to take up assignments in any country worldwide.

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Asset Management & Owner's Representation

Monitoring, controlling and coordinating with the hotel management on owner’s behalf.  This should be a logical continuation of a business audit, change management or new development.

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Hotel Management

We provide responsive hotel management expertise to hotel owners who prefer an efficient solution in a personalized business relationship, either under your own brand name or under an international franchise brand.

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