service

Core Services

Concept Development

Lead the process of general conceptualization, space planning, specifying the category number and sizes of rooms, number, capacity and theme of F&B outlets, banquet, conference and other leisure facilities through the several design stages until the start of construction.

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Feasibility Study

Conduct detailed research into market demands and supplies, competition and other relevant factors affecting the sustainability of a project; prepare assumptions for the financial models to determine the viability of a new project and its Return on Investment/ Return on Equity, based on the ‘Uniform System of Accounts’ for the hotel industry

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Search & Selection for Hotel Operator

Search for and shortlist themost suitable hotel management companyor franchise brand for a particular new project orfor a rebranding of an existing property.

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Management Contract Negotiations

Negotiate on owner’s or investor’s behalf for the best-matched, fair and balanced hotel management, franchise or lease agreement.

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Quality Assurance through Mystery Guest Audit

Conduct a quality audit, provide documented feedback on your operation and recommend guidelines for lasting improvement. This includes qualitative interviews with management and staff. In the absence of the standard manuals of a Client Hotel, we base our criteria on ‘best practice’ of international 3, 4 and 5-star hotels.

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Business Performance Review

Detect and document weaknesses in structure, policies or operational procedures of any hospitality operation. Depending on the hotel’s requirements, this ‘health-check’ may be applied to all the hotel departments or may be limited to a selected few.

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Change Management

Rectify documented shortcomings and weaknesses of an audited operation and transform the agreed strategies into actions, bringing the business back on track and into profitability. This may also be the next step after a Business Performance Review or a Hotel Receivership.

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Interim Hotel Management

Provide management to relieve or fill temporary vacancies that includes departmental, divisional, general or corporate management positions.  Our multilingual Associates are ready to take up assignments in any country worldwide.

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Asset Management & Owner's Representation

Monitoring, controlling and coordinating with the hotel management on owner’s behalf.  This should be a logical continuation of a business audit, change management or new development.

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Hotel Management

We provide responsive hotel management expertise to hotel owners who prefer an efficient solution in a personalized business relationship, either under your own brand name or under an international franchise brand.

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Associated Specialists

Nightlife Concepts

Lead through the steps of conceptualization, planning, positioning and managing this very lucrative segment of the hospitality industry.

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Procurement Services

Provide the very best purchasing service for Furniture, Fixtures & Equipment (FF&E) and Operating Supplies & Equipment (OS&E) throughout the various procurement stages from budgeting to warehousing, delivery and installation.

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Kitchen & Laudry Planning

Based on the F&B concept of the envisioned outlet, the kitchen designers select the right equipment and plan the space, assuring an efficient and smooth work flow of the kitchen operation. 
Laundries are planned similarly.

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Culinary Concepts

F&B specialists prepare a competition and demand analysis, concept and creative planning of outlets, concept menu, interior design, equipment supplies, tabletop, uniforms, scent, background music, etc. including training up to opening. 

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Chefs on Loan

All our Executive Chefs have 5-star hotel experience and may help to create new menus and recipes, fix shortcomings, fill temporary vacancies or assist in promotions and training or setting up of new kitchens.

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Marina & Yachting

Provide planning and management for the development of high end, yet sustainable marina and yacht clubs.

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Golfing

Provide specialist advice ranging from golf course design to golf club operations and management, which may include the peripheral real estate development alongside golf resorts and SPA’s.

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Online Video & 1:1 Marketing

This service helps you to connect faster and penetrate deeper into your target market by utilizing short video clips presented in your existing website.

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Social Media Strategies

Provide strategies that help you sell more hotel room nights through your property website’s online direct booking engine by engaging the worldwide online audience through social media.

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Public Relation & Media Support

Provide suitable communication strategies to effectively communicate to your market, stakeholder groups and target audiences.

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CORE SERVICES  


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   ASSOCIATED SPECIALISTS


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